*CANDIDATES MUST BE LOCATED IN THE UNITED STATES**

About SafelyYou 

SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.

Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.

SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.

Your Role at SafelyYou

SafelyYou is seeking an Implementation Manager who can blend technical deployment oversight with exceptional customer-facing onboarding. In this role, you’ll partner closely with senior living communities to bring our innovative safety technology to life, ensuring each location is technically ready, operationally prepared, and confident in how to use the system from day one.

You’ll support installations that range from straightforward hardware placement to more complex building-dependent scenarios. The right candidate is comfortable navigating physical spaces, coordinating with installers, and understanding how technology fits within real-world building environments — while also delivering a warm, engaging experience for community staff.

If you enjoy equal parts customer success, problem-solving, and hands-on technical coordination, this role is a natural fit.

Key Responsibilities:

• Serve as the first SafelyYou representative community staff meet — creating trust, excitement, and buy-in from leadership through frontline caregivers.
• Lead onboarding from sales handoff to go-live: weekly calls, readiness planning, training, and support.
• Deliver clear, engaging training sessions for care staff and administrators.
• Support communities with user setup, education on best practices, and ongoing readiness for launch.
• Maintain consistent, empathetic communication focused on successful adoption and a positive customer experience.
• Conduct virtual and onsite assessments to understand building layout, device placement, power/network needs, and install logistics.
• Coordinate with installation vendors, providing clear direction and confirming that work meets SafelyYou standards.
• Support a variety of hardware deployment types — including projects requiring more advanced building-awareness — ensuring each install is executed smoothly.
• Manage procurement and ensure all materials and equipment arrive on schedule.
• Provide remote technical support and troubleshooting during installation and early use.
• Travel up to 25% for customer site visits and trainings.
• Manage multiple implementations simultaneously, adjusting as customer readiness or installation conditions shift.
• Collaborate with clinical, engineering, AI, supply chain, sales, and account management teams from closed-won through go-live.
• Document technical and operational requirements and contribute to well-defined Scopes of Work.
• Identify opportunities to improve processes, efficiency, and installation quality.
  

The Ideal Candidate: 

• 3+ years in a customer-focused technical role, such as Implementation Manager, Technical Project Manager, low-voltage or hardware deployment coordinator, IT field services, or physical security/AV project management.
• Comfort navigating building environments and working with installers, facility teams, or contractors.
• Strong communication and presentation skills — able to motivate, reassure, and train non-technical users with ease.
• Solid technical troubleshooting ability (networking basics, hardware connectivity, device configuration).
• Demonstrated success in managing multiple projects with shifting timelines.
• Ability to lift and handle equipment when needed.
• Willingness to travel up to 25%
• Experience in senior living, healthcare, or other high-touch customer-facing environments.
• Familiarity with low-voltage systems, cabling, or physical tech deployments (helpful but not required).
• Experience in SaaS onboarding or customer success environments.
• Background in fast-moving or rapidly evolving organizations.
  

Why Join Us? You Can Make a Difference!

SafelyYou offers a competitive compensation package, including but not limited to:

• A mission-driven company culture
• Fully remote
• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
• 401k Program
• Monthly Education, Well-being & WFH stipends
• Non-accrual PTO
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave

At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.